Refund policy

RETURNS & EXCHANGES

You may return or exchange any item within 7 days of delivery, provided it is unworn, unwashed and unused, with all tags and original packaging intact.

Size exchanges: your first size exchange is free — we ship the replacement size at no extra cost.

To start a return or exchange, email ilyas.business.co@gmail.com with your order number, and we will arrange the pickup or share the return address.

REFUNDS

Approved returns are refunded to your original payment method (UPI/card via Razorpay) within 5–7 business days after the returned item reaches us and passes quality check.

If we sent a wrong, damaged or defective item, you will receive a full refund or a free replacement, and we cover the return shipping — please email a photo of the item to ilyas.business.co@gmail.com within 48 hours of delivery.

For change-of-mind returns, the return shipping cost is deducted from the refund.

NOT RETURNABLE

Items that are worn, washed, stained, damaged after delivery, or returned without tags cannot be returned.

The Frost Samurai Statue is returnable only if it arrives damaged (photo within 48 hours of delivery).

CANCELLATIONS

You may cancel your order any time before dispatch for a full refund. After dispatch, the returns policy above applies.